Troubleshooting · How-to
Export Diagnostics for Support
When something goes wrong with recording, editing, or export, CursorClip can package up a diagnostics bundle for support. It contains logs and technical metadata only — never your recordings, audio, or media files.
From the control bar
Works any time — no recording needs to be open.
- 1
Click the gear icon
Open the settings menu from the control bar.
Available before, during, or after a recording session.
- 2
Choose Export Diagnostics…
Select it from the menu. CursorClip bundles recent app logs from the last 8 hours, plus any critical errors from the last 48 hours.
- 3
Save the ZIP
Pick a location and click Save.
File name includes today’s date, e.g. CursorClip-Diagnostics-2026-05-14.zip
- 4
Attach it to your support message
Send the zip to CursorClip support with a quick note about what happened.
From inside the editor
Use this when the issue happened during editing or export — it adds project-level context to the bundle.
- 1
Open the recording in the editor
Open the project where the issue occurred. You can re-open it from the library if the export already failed.
- 2
Click ⋯ (More Options)
Find it in the editor toolbar, next to the Export button.
- 3
Choose Export Project Diagnostics…
This version adds editor and export context to the bundle, giving support the full picture.
Includes metadata like duration, segment count, export settings, zoom count. No media files.
What's in the bundle
Included
- Recent app logs (last 8 h)
- Critical error logs (last 48 h)
- App version + macOS version
- Settings snapshot
- Device model summary
- Project metadata (editor export only)
Never included
- Screen or camera recordings
- Microphone audio
- Cursor or keystroke data
- License key
- Project media files
- Any personally identifiable content
Still stuck?
Export a diagnostics bundle and include it in your support message. It gives us exactly what we need — no screen sharing or telemetry required.